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Everything you need to know about the product and billing.
You can track your order by logging into your SwiftXpress account and checking “My Orders.” We’ll also send updates via email or SMS once your item is shipped.
Orders can be canceled or edited only before they’re shipped. Go to “My Orders,” select the item, and click “Cancel” or “Edit.” Once shipped, you’ll need to request a return.
Sometimes, orders are canceled if the item is out of stock, payment wasn’t confirmed, or the seller couldn’t fulfill the request. You’ll get a full refund if payment was made.
Some items may arrive separately depending on the seller. Check your order details, the remaining items might still be in transit.
If you receive a damaged, wrong, or missing item, contact our support team immediately via support@swiftxpress.com.ng with your order number.
Once your return request is approved, we’ll send you a prepaid return label via email. Print it and attach it to your return package.
Click “Forgot Password” on the login page and follow the instructions to reset it through your email.
Log in, go to “Account Settings,” and select “Change Password.” Enter your current password, then set a new one.
If you wish to deactivate or delete your account, contact our support team with your registered email. Note that this action is permanent.
Refunds are processed within 3–7 business days after your returned item is received and verified. You’ll get updates once it’s completed.
Go to “My Orders,” click on the item, and select “Return.” Follow the steps to print your return label and send back the product.
You can return most items within 7 days of delivery if they are unused, in their original packaging, and meet our return guidelines. Some items (like perishables) are not eligible for return.
Free shipping offers appear at checkout if your order qualifies. Look for a “Free Shipping” tag on the product or cart summary.
If your order hasn’t shipped, go to “My Orders,” select “Edit Address,” and update your details. After shipping, the address can’t be changed.
You can track your package using the tracking link sent via email or from your “My Orders” page.
Yes, SwiftXpress delivers nationwide. Enter your postcode at checkout to confirm delivery availability.
If you requested a refund for a returned or canceled order, your payment will be sent back through your original payment method within 3–7 business days after the refund is approved. You’ll receive a notification once the process is complete.
We accept debit/credit cards, bank transfers, and wallet payments. You can also pay on delivery in select locations.
Notifications are sent for order updates, promotions, or account activities. You can manage your preferences in “Account Settings.”
Visit our Help Center or contact our support team anytime at support@swiftxpress.com.ng
Our main office is in Ilorin, Kwara State. Visit the “Contact Us” page for address details and opening hours.
It’s a score based on customer reviews and seller performance. High-rated sellers are more trusted and appear first in search results.