At SwiftXpress, your satisfaction is our top priority. We understand that items may arrive damaged, not as described, or you may simply change your mind. This policy explains how returns, refunds, and exchanges work on SwiftXpress.

Our return window lasts 7 days from the date of delivery. Requests made after this period may not be eligible for a refund or exchange.

Eligibility for Return

To qualify for a return, the following conditions must be met:

• The item must be unused, undamaged, and in original packaging
• All accessories, manuals, and tags must be included
• A valid receipt or order number is required

Non-Returnable Situations

Returns may be declined if:

• The item is not in original condition or missing parts
• Damage resulted from misuse or improper handling
• The return request was made after the 7-day window

How to Request a Return

To initiate a return, customers should submit a return request through their SwiftXpress account order history. Eligible requests will receive further instructions.

Items should not be sent to sellers or manufacturers unless explicitly instructed.

Refunds

Once a returned item is received and inspected:

• An email confirmation will be sent upon approval or rejection
• Approved refunds are processed within 3–7 business days
• Refunds are issued to the original payment method

For cash-on-delivery orders, customers may be required to provide valid bank details.

Late or Missing Refunds

If a refund has not been received after 7 business days, customers should:

• Check their bank or card statement
• Contact their bank or payment provider
• Email support@swiftxpress.com.ng with their order number

Exchanges

Exchanges are only available for defective, damaged, or incorrectly delivered items. Requests should include the order number and clear photos of the item.

Sale Items

Items purchased during sales or promotional offers are not eligible for refunds, except where the item is defective or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrectly delivered. Shipping fees are non-refundable.

We recommend using a trackable courier service for all returns.

Return Address:
SwiftXpress Returns Department
GRA, Ilorin, Kwara State, Nigeria

Need Help?

If you have questions regarding returns or refunds, contact our support team:

• Email: support@swiftxpress.com.ng
• Phone: +234 70 175 8105)