Everything you need to know about shopping, selling, and getting support on SwiftXpress.
Orders & Delivery
How do I track my order?
Go to Track My Order and enter your order ID (e.g. SWX-2026-84721) or your phone number. You'll see live updates including rider location.
What are the delivery timelines?
Lagos: same-day delivery available for orders before 12PM (₦6,000) or next-day free delivery. Abuja & PH: 2 business days. Other states: 3–5 business days.
Can I change my delivery address after ordering?
You can change your address within 1 hour of placing the order, before the vendor packs it. Contact support immediately via live chat.
What happens if I miss my delivery?
Our rider will attempt delivery twice. If unsuccessful, the order is returned to the vendor and a refund initiated within 3–5 business days.
Payments
What payment methods do you accept?
Debit/credit cards (Visa, Mastercard, Verve), bank transfer (virtual account), USSD for all major banks, and pay on delivery for Lagos orders.
Is it safe to pay on SwiftXpress?
Yes. All payments are processed by Paystack and Flutterwave — Nigeria's most trusted payment processors. We use 256-bit SSL encryption and never store your card details.
When will I get my refund?
Refunds are processed within 3–5 business days to your original payment method after a return is confirmed. Bank transfer refunds may take an extra 1–2 days.
Can I pay on delivery?
Pay on delivery is available for Lagos orders only. Have exact cash ready — riders do not carry change. Orders above ₦200,000 require 50% upfront.
Returns & Refunds
How do I return an item?
Initiate a return within 7 days of delivery via your order history or by contacting support. Items must be unused and in original packaging.
What items cannot be returned?
Perishable goods, digital products, intimate wear (once opened), and custom-made items cannot be returned unless they arrive damaged or defective.
How long does a return take?
Returns are collected within 1–2 business days in Lagos, 3–5 days nationwide. Refunds are processed within 3–5 business days after the item is inspected.
Account & Sellers
How do I become a vendor on SwiftXpress?
Click 'Become a Vendor', fill in your details, and complete the KYC registration. Your store is live once verified.
How do I report a fake or misleading product?
Use the 'Report Product' button on any product page, or email trust@swiftxpress.com.ng. We investigate all reports within 24 hours.
Can I buy on behalf of someone else?
Yes. Simply enter the recipient's name and delivery address during checkout. Make sure their phone number is correct for delivery coordination.